We identify what's actually wrong before ordering any parts — saving time and money.

Cleaning and corrosion removal aimed at getting your device back — or saving your data.

PS5, Xbox, Switch issues handled with proper soldering equipment — not shortcuts.

Independent Repair Shop

HJ TechFix is an independent, privately owned repair shop based in Pittsburg, CA. We are not affiliated with, authorized by, or endorsed by any device manufacturer — including but not limited to Apple, Samsung, Google, Sony, Microsoft, Nintendo, or any other brand.

Being independent means we are not bound by manufacturer repair restrictions, which allows us to offer more flexible, affordable, and often faster service than authorized centers. However, it also means our repairs are not manufacturer-sanctioned, and in some cases a repair performed by us may affect your existing manufacturer warranty.

By bringing your device to HJ TechFix, you acknowledge that we are an independent third-party repair provider and accept that any manufacturer warranty implications are your responsibility to understand before proceeding.

Parts & Components

We use high-quality third-party parts for most repairs. These parts are sourced from vetted suppliers and meet or exceed industry standards for performance and durability. In most cases, they are functionally equivalent to the original components and are what we stand behind with our 90-day warranty.

OEM (Original Equipment Manufacturer) parts are available upon request. If you prefer original manufacturer parts for your repair, just let us know before work begins. OEM parts may carry a higher cost and longer lead time due to sourcing, and we'll give you a clear estimate before ordering anything.

We will not use parts you supply yourself unless explicitly agreed upon in advance. Customer-supplied parts are not covered under our warranty — see Section 07 for details.

Repair Risks

Every repair carries some level of risk — that's the nature of working with complex electronics. We want to be upfront about that rather than hide it in fine print. Devices with pre-existing damage, prior repair attempts, corrosion, or age-related wear can behave unpredictably once opened.

Specific risks to be aware of: iPads and other glued-screen devices require prying to access internal components — there is a small but real chance of screen damage during this process. On Apple devices, Touch ID and Face ID are hardware-paired to the motherboard; these features may stop working after certain repairs, regardless of how carefully the job is done. Liquid-damaged devices are especially unpredictable — corrosion continues to spread even after drying, and components that tested fine initially may fail later.

We take every precaution with your device. But by leaving it with us, you acknowledge that unforeseen damage is a possibility and that HJ TechFix cannot be held liable for pre-existing conditions or failures that arise from complications outside our control.

Quotes & Estimates

We do our best to give you an accurate quote upfront, but some devices don't reveal the full picture until they're open and on the bench. If we discover additional issues during the repair that affect the cost or scope, we'll stop and contact you before going any further.

Nothing changes without your approval. Your original quote stays valid for the original scope of work. You're never on the hook for something you didn't agree to.

90-Day Limited Warranty

Every eligible repair we complete comes with a written 90-day warranty. If the same issue we fixed comes back within 90 days, bring it in and we'll make it right — no charge. The parts we install are also covered for 90 days from the date of service.

This warranty covers the specific repair performed. It does not extend to unrelated issues, new problems that develop independently, software-related failures, or any damage that occurs after the device leaves our shop.

What the Warranty Doesn't Cover

We want to be clear about the boundaries so there are no surprises. Our warranty does not apply to:

• ▸Repairs using customer-supplied or third-party parts not sourced by HJ TechFix
• ▸Software issues — virus removal, OS reinstalls, app errors, or system corruption
• ▸New hardware added to the device after our repair — this can cause conflicts and voids our warranty on the original fix
• ▸Drop damage, liquid damage, or any physical damage that occurs after the repair
• ▸Symptoms unrelated to the original repair — for example, if we fixed your charging port and your camera stops working months later, those are separate issues
• ▸Devices that have been opened, modified, or tampered with after leaving our shop

If something goes wrong and you're not sure whether it's covered, just call us. We'd rather talk it through than have you wonder.

Warranty Service

If your device has an issue within the 90-day window that falls under our warranty, bring it back in and we'll take care of it. We do ask that you give us the opportunity to re-examine and re-repair the device before we discuss any refund — that's how we confirm whether the issue is actually related to our work.

If we determine the issue is covered and we're unable to resolve it, a refund may be issued for the original repair amount — minus any applicable diagnostic or repair attempt fees. Refunds are not issued for unrelated issues or for damage that occurred after the device left our shop.

Repair Attempt Fee

Certain repairs — particularly motherboard work, data recovery, and devices that have already been opened by someone else — require significant time and expertise even when the outcome is uncertain. For these jobs, we charge a diagnostic and repair attempt fee of $40–$100 if the repair cannot be completed successfully.

We'll always let you know upfront if a repair attempt fee applies before we start. You'll never be surprised by a charge you didn't know was possible.

Turnaround Time

We work fast — most phone screen replacements are done within an hour. More involved repairs like console HDMI ports, water damage, or board-level work typically take 24–48 hours. If parts need to be ordered, we'll give you a realistic timeframe before we commit to anything.

Repair times quoted on our site or in conversation are based on experience and are good-faith estimates — not guarantees. If something comes up that changes the timeline, we'll reach out to you right away.

Mail-In Repairs & Shipping

For mail-in customers: pack your device well — ideally in its original box with adequate padding. Devices that arrive damaged due to poor packaging are the sender's responsibility. We are not liable for damage that occurs during transit to us.

We strongly recommend purchasing shipping insurance when sending your device. If you don't request insurance and something happens in transit on the way back to you, that loss falls on you, not us. If you send us a pre-paid label without insurance, we'll use it as-is — we can't add coverage to a label we didn't purchase.

Once your repair is done and approved, if a warranty issue comes up, ship it back to us and we'll cover the return shipping once the repair is confirmed.

Your Data & Privacy

Your personal data is yours. We don't look through your photos, messages, emails, or any other personal content. Our work is purely hardware-focused — we're fixing the device, not interested in what's on it.

That said, we strongly recommend backing up your device before any repair. Hardware work always carries a risk of data loss — especially on heavily damaged devices. We take precautions, but we cannot guarantee data integrity and are not liable for data lost during a repair.

For water damage and no-power situations, we prioritize data safety first and will flag any data concerns before proceeding with the repair.

Call or text before you drop off your device — we'd rather answer your questions upfront.

What Information We Collect

We only collect information you voluntarily give us. This includes:

• ▸Contact form submissions — your name, email address, phone number, and the message you send us
• ▸Mail-in repair forms — your name, address, phone number, and device/issue description
• ▸Walk-in service — your name and phone number for work order tracking and repair status updates

We do not collect payment card information directly — all payment processing is handled through secure third-party providers. We do not collect data from your device (photos, files, messages, or accounts).

How We Use It

Simple — we use your information to do the job you asked us to do:

• ▸To respond to your inquiry or quote request
• ▸To contact you about your repair status, updates, or when your device is ready
• ▸To process and fulfill mail-in repair orders
• ▸To follow up on warranty claims within the 90-day window

That's it. We don't use your contact information for marketing emails or newsletters unless you specifically ask us to.

We Do Not Sell Your Information

We do not sell, rent, trade, or share your personal information with third parties for their marketing purposes. Ever. We are a local repair shop — your information stays with us and is used only to service your device and communicate with you directly.

Your Device & Your Data

When your device is in our hands, we only access what's necessary to perform the repair — typically the hardware itself. We do not browse your photos, messages, emails, apps, or any personal content stored on the device.

We recommend backing up your device before dropping it off. While we take every precaution, data loss can occur during hardware repairs and we cannot be held responsible for data that is lost as a result of the repair process.

California Residents — CCPA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information:

• ▸Right to Know — You can ask us what personal information we have collected about you
• ▸Right to Delete — You can request that we delete your personal information from our records
• ▸Right to Opt-Out — We don't sell your data, so there's nothing to opt out of
• ▸Right to Non-Discrimination — Exercising any of these rights will not affect the quality of service you receive from us

To exercise any of these rights, contact us directly at 925-421-4523 or visit us in store.

How Long We Keep Your Information

We retain customer contact and repair records for up to 2 years for warranty tracking and service history purposes. After that, records are deleted. You can request deletion at any time before that by contacting us directly.

Changes to This Policy

If we ever update this policy in a meaningful way, we'll update the date at the top of this page. We're a small local shop and our practices are straightforward — we don't anticipate significant changes.

Call, text, or stop by — we're happy to explain exactly what we have and how to have it removed.